Box Office & Operations Manager

Function: The Box Office & Operations Manager is responsible for the oversight and management of the Erie Playhouse Box Office and works to ensure smooth and effective administrative operations. This dynamic position reflects the importance of strong customer service and patron relations to the overall successful operations of the Erie Playhouse, a community theatre with more than a century of service to our region. 

The Box Office & Operations Manager reports to the Executive Director, supervises several part-time Box Office Assistants, and works closely with other staff members, including close collaboration with the Patron Services Manager and Marketing Manager. 

SCHEDULE: Monday – Friday, 9:30 a.m. to 5:00 p.m., some evenings and weekends as needed

Essential Duties and Responsibilities:

Box Office:

1. Oversee all box office operations, including the scheduling, supervision and training of box office staff for daily operations and performances 
2. Serve as the primary CRM administrator (currently PatronManger), ensuring clean and accurate data including phone numbers and addresses regarding patrons, donors, sponsors, volunteers and other contacts.
3. Accurately track all cash, check and credit card sales via box office control sheets and other reports.  
4. Set up ticket sales for all productions and special events, including subscription package options.
5. Process ticket sales over the phone, via mail order, in-person and online in a courteous and helpful manner.
6. Develop and maintain a box office training manual and provide ongoing training and feedback to the box office team. 
7. Coordinate processing of subscriptions and season tickets, including deferred billing.
8. Run reports pertaining to subscription and walk-in ticket sales and usage. Process group sale reservations for regular performances and for daytime field-trip performances. 
9. Answer questions relating to performances, prices, scheduling, subscriptions, season tickets and general Playhouse info.
10. Collaborate with staff on special projects, promotions, and subscriber-focused events 

Operations:

1. Compile accurate and timely financial reports for the Executive Director, Finance Committee and Board of Directors, including monthly and end-of-year reports.
2. Prepare bank deposits and provide the bookkeeper with relevant transaction information.
3. Prepare and submit payroll with approval from the Executive Director.
4. Keep track of and order office supplies as needed
5. Assist with the employee benefits enrollment and administration (healthcare, retirement funds, etc.)
6. Manage the master calendar for theatre facility usage.
7. Serve as the primary point person for administrative technology, including staff computers and telephones, in coordination with outside vendors, internet service providers and other businesses. 
8. Work in tandem with the bookkeeper and Executive Director to ensure prompt payment of bills, amusement tax, and other fees. 
9. Manage the timely submission of all staff credit card statements and receipts.
10. Oversee the management and retention of financial and other documents in support of an annual independent audit and other compliance standards.  
11. Support the Executive Director in the development of the annual budget. 

Qualifications & Skills:

• Knowledge of Microsoft Office
• Experience with QuickBooks, particularly reporting 
• Experience using a CRM system (Patron Manager preferred)  
• Familiarity with basic office technology
• Excellent telephone and sales skills 
• Availability to work some evenings and weekends
• Ability to work and multitask in a fast paced, high-energy environment
• Collaborative and positive attitude  
• Demonstrate a willingness to be a team player in a highly collaborative environment 
• Attention to detail  
• Excellent verbal and written communication skills  
• Flexibility and willingness to take initiative
• Bachelor’s degree in a related field preferred, or equivalent professional experience
• One to three years of related experience preferred

To Apply:

• Interested candidates should submit a cover letter and professional resume by email to [email protected] or via www.erieplayhouse.org. Preference will be given to applications received by November 1, 2026. Applications will be reviewed in the order they are received and remain open until the position has been filled. 

About The Playhouse:

Founded in 1916, the Erie Playhouse’s mission is to educate, entertain, inspire, transform, and support communities through theatre. We strive to express our core values of inclusiveness, professionalism, gratitude, impact and passion, in all we do. With an annual budget of $1.4M, a historic 436-seat theatre, and an outstanding reputation for quality performances, the Erie Playhouse is a leader on stage and a lead asset in the greater Erie community. 

Commitment to Inclusion and Equitable Hiring:

• The Erie Playhouse is an equal opportunity employer and does not discriminate based on race, color, marital status, religion, gender, gender expression, age, sexual orientation, veteran status, national origin, genetic information, or physical or mental disabilities which do not prevent performance of essential job tasks.
• The Erie Playhouse is committed to recruiting, supporting, and fostering an equitable, diverse, and inclusive community of outstanding staff members and volunteers. Those who share this goal are encouraged to apply.