Incident Management Specialist

At EHCA, we assist people with disabilities to live rich and fulfilling lives. We provide compassionate, therapeutic, and medical support to individuals of all ages and all levels of disability while enabling them to live with purpose and dignity. 

Join our dedicated team which supports each person to have the opportunity to make choices, contribute to his or her daily lifestyle, obtain the best education or training available, and enjoy a home-like atmosphere with quality caregivers.

The Incident Management Specialist (IMS) develops and maintains quality assurance reviews of agency incidents and ensures licensing and regulatory compliance for individuals served by EHCA. The IMS ensures incidents are resolved quickly, efficiently, and effectively to minimize operational disruptions.

Skills and experience:

• Experience with state regulatory bodies.
• Ability to develop and maintain effective working relationships with coworkers, supervisors, Leadership Team members, employees, and members of the general public.
• Excellent verbal and written communication skills, including a demonstrated ability to effectively communicate with others in sensitive and confidential situations.
• Working knowledge of computer software applications including Microsoft Office and other business-related applications.
• Possess a current, valid driver's license.
• Be able to lift at least 50 pounds.
• With EHCA's assistance, obtain all clearances required to meet regulatory compliance. This includes Act 33 (PA child abuse), Act 34 (PA criminal background check, Act 73 FBI fingerprint clearance and the National Sex Offender Database. For applicants who have lived out of state in the last 2 years, the Department of Aging clearance is required. 

Base pay rate is $22.00/hour. Pay rate is based on experience. 

Benefits:

• All positions are eligible for matching 401K
• Medical insurance for the employee, $15 per pay period
• Vision, dental, and life insurance are at no cost 
• Paid time off - excellent PTO and sick time benefits are available after 3 months of employment 
• Paid holidays - holiday time after 30 days of employment
• Paid training
• Employee referral program
• Flexible spending account
• Employee Assistance Program 

Please review the requirements carefully before applying for this position. If your background does not align with the qualifications, we encourage you to review other opportunities with us. You can view all of our job postings on our website, ehca.org. 

Requirements:

Applicants must have one of the following groups of qualifications-

Group A. A bachelor’s degree from an accredited college or university and one (1) year of work experience with persons with intellectual disabilities or in related fields and quality assurance.

Group B. An associate’s degree or 60 credit hours from an accredited college or university and three (3) years of work experience working with persons with intellectual disabilities or in related fields and quality assurance.

Group C. A high school diploma or equivalent and five (5) years of work experience working with persons with intellectual disabilities or in related fields and quality assurance.

This position has no remote option.

EOE