Warehouse Operations Assistant

Warehouse Operations Assistant

Full-Time | Non-Exempt | On-site | Second Harvest Food Bank of Northwest Pennsylvania
Department: Warehouse
Reports to: Director of Warehouse & Transportation

Be the Hub That Keeps Operations Moving

At Second Harvest Food Bank of Northwest Pennsylvania, efficient operations ensure food reaches families quickly and accurately. The Warehouse Operations Assistant plays a critical role as the first point of contact for visitors while providing essential administrative and operational support across departments.

This position blends front-desk coordination, agency order processing, communication support, and detailed administrative work to help maintain smooth daily warehouse operations. If you are organized, detail-oriented, and thrive in a fast-paced environment, this role offers an opportunity to support meaningful work that impacts thousands across our 11-county service area.

What You’ll Do

Front Desk & Visitor Coordination

• Greet, welcome, and direct visitors, clients, and guests in a professional and friendly manner.
• Answer, screen, and route incoming phone calls using a multi-line system; take and distribute messages as needed.
• Manage incoming packages and deliveries; distribute items to appropriate staff.
• Monitor visitor access and issue badges or maintain visitor logs according to company policy.
• Maintain a clean, organized, and welcoming reception area and entranceway.

Agency & Operational Support

• Utilize company software to create and process agency orders and invoices.
• Help coordinate agency pickups, donor drop-offs, volunteer arrivals, and delivery truck scheduling.
• Coordinate and track donation and food drive intake; communicate details to Development for reporting and acknowledgments.
• Facilitate communication between the warehouse and other departments to ensure smooth workflow.

Administrative & Data Management

• Perform accurate data entry and maintain organized physical and electronic filing systems.
• Prepare donor appreciation letters and other correspondence.
• Assist in preparing reports, presentations, and documentation.
• Perform clerical duties including spreadsheets, proofreading, filing, photocopying, and collating.
• Provide general administrative support to warehouse and other departments as directed.
• Perform other duties as assigned by leadership.

What You’ll Bring

• Minimum of two years of customer service or related experience.
• Previous receptionist or administrative experience preferred.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Familiarity with multi-line phone systems.
• Proficiency in Microsoft Office Suite.
• Excellent written and verbal communication skills, including proofreading ability.
• Strong attention to detail and ability to manage multiple priorities.
• Professional demeanor when interacting with agencies, donors, volunteers, and the public.
• Ability to work independently while collaborating effectively with multiple departments.

Education & Experience

• High School Diploma or GED required.

Required Skills

Language & Communication

• Outstanding interpersonal skills.
• Ability to effectively present information and respond to inquiries from agencies, donors, clients, and the general public.

Mathematical Skills

• Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Ability to compute rates, ratios, and percentages.

Certificates, Licenses & Requirements

• No specific certifications required.

Physical Demands

• Regularly required to use hands, reach, talk, and hear.
• Frequently required to stand, walk, and sit.
• Occasionally required to climb, balance, stoop, kneel, or crouch.
• Must regularly lift up to 10 pounds and occasionally up to 25 pounds.
• Vision requirements include close, distance, color, depth perception, and ability to adjust focus.

Work Environment

• Office and warehouse setting.
• Occasional exposure to outdoor weather conditions.
• Noise level typically mild to moderate.

Equal Opportunity Employer

Second Harvest Food Bank of Northwest Pennsylvania is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.