Receptionist

Position Title: Receptionist

Reports to: Director of HR
FLSA Status: Nonexempt, Hourly
Job Type: Part-Time
Compensation: $12.00/hr.
Work Week: 16 hrs./wk., Thursday and Friday 8:00 a.m. to 4:00 p.m.

 

Job Summary

The Receptionist serves as the first point of contact for clients, visitors, and staff. This role is responsible for providing a welcoming and professional environment, managing incoming communications, and performing general administrative tasks to ensure smooth office operations.

 

Responsibilities

Essential Functions:

• Greet and welcome visitors professionally and courteously.
• Answer, screen, and direct incoming phone calls and emails.
• Maintain the reception area, ensuring it is clean, organized, and presentable.
• Manage incoming and outgoing mail and deliveries.
• Schedule appointments and manage meeting room bookings.
• Maintain visitor logs and issue visitor passes as needed.
• Assist with administrative tasks such as filing, data entry, and document preparation.
• Coordinate with internal departments to facilitate communication and office operations.
• Handle inquiries and provide accurate information or redirect to the appropriate personnel.
• Maintain office supplies and notify management of replenishment needs.

Non-Essential Functions:

• Assist with special projects and events as needed.
• Maintain the reception area, ensuring it is clean, organized, and presentable.
• Provide backup support to other administrative staff as needed.
• Perform other duties consistent with the role as assigned by the Director of HR.

 

Education & Experience

• High school diploma or GED required.
• Prior experience in a receptionist, administrative, or customer service role preferred.
• Experience working with the public in a professional or ministry setting is a plus.
• Basic knowledge of office procedures and administrative practices preferred.

 

Skills & Abilities 

The Erie City Mission considers every position one of Christian ministry and every person a vital and valued part of our team. Therefore, it is essential that all employees of the Erie City Mission have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

• Strong verbal and written communication skills.
• Professional, friendly, and compassionate demeanor when interacting with clients, guests, and staff.
• Ability to always maintain confidentiality and exercise discretion.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
• Proficiency in basic computer applications, including email, word processing, and data entry.
• Dependable, punctual, and able to work independently with minimal supervision.
• Ability to work collaboratively with staff, volunteers, and leadership.
• Demonstrates patience, empathy, and respect when interacting with individuals from diverse backgrounds.

 

Physical Demands

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is primarily sedentary, sitting for long periods of time and is regularly required to stand, walk, use hands to finger, handle, or feel, and talk or hear.  The employee is frequently required to reach with hands and arms.  The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl, and taste or smell.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/ or move up to 25 pounds and occasionally lift and /or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Contact with computer screen for long periods of time is required. 

 

Other

• Must successfully complete background checks and any required clearances.
• Must adhere to Erie City Mission policies, procedures, and code of conduct.
• Commitment to the Mission’s purpose of serving individuals experiencing homelessness and hardship with dignity and compassion.
• Regular attendance and punctuality are essential to this position.

 

Benefits
Part-time employees after 90 days receive:

• 401(k) with generous 5% company match