Case Manager – Part Time

PLEASE SEND RESUMES TO [email protected]

Part Time, 28–35 Hours Weekly, Monday through Friday, with some evening and weekend hours, 5 PTO days/year after successful completion of 90 Day probationary period. $17.00/Hourly Rate

The Erie DAWN (Dwellings and Advocacy for Women in Need) Mission Statement is “Rooted in the belief that all people have the right to live in a setting that safeguards human dignity, Erie DAWN in partnership with area landlords provides safe, affordable, independent, transitional housing and permanent housing resources for low-income women with or without children. Advocacy and support services are provided so these women can continue to be productive members of the community.”

The Case Manager is responsible for participant screenings, intakes, assessments, supportive resources, referrals, goal and housing planning. This position works closely with the Director of Client Services & Programs and the Case Management team to support the organization’s mission and goals. Excellent attention to detail, communication skills, and being a team player is vital to this position.

QUALIFICATIONS:

Must Possess:

1. Minimum of a BS degree in social work, psychology or related field or the equivalent experience required OR a minimum of two (2) years related experience (g., case management, drug/alcohol and mental health treatment and counseling) is preferred.
2. Ability and willingness to work a flexible full-time schedule of at least forty (40) hours per week. Some weekends and after hours may be necessary to meet the needs of the organization and the program.
3. Act 33, Act 34 clearances, and FBI Identity History Summary Check.
4. Current and valid driver’s license and maintain accordingly. Must have a dependable vehicle.
5. Excellent written and verbal communication including reflective listening, administrative, organizational, analytical, counseling, motivational, interpersonal, decision-making, advocacy, planning, coordination, networking, collaboration, leadership, evaluation, presentation, research skills and a strong attention to details.
6. Strong commitment to the organization, mission statement, and the women in the Erie DAWN programs and willingness to be a positive Erie DAWN ambassador.
7. Knowledge of local services such as drug and alcohol, mental health, human services, and crisis management services with a strong understanding of women’s issues, single mothers, homelessness, recovery, mental health, substance abuse, domestic violence, etc.
8. Willingness and ability to engage in continuing education to enhance skillset, job roles, and responsibilities.
9. Ability to network with community agencies to foster strong, positive relationships and to advocate for Erie DAWN participants and their families.
10. Maturity, critical thinking, sound judgment, and ability to respond to emergency client or housing situations.

Must Be Able To:

1. Understand and consistently follow agency and departmental policies and procedures.
2. Collaborate and work as a team player.
3. Promptly arrive as scheduled.
4. Recognize problems and concerns and promptly address and report according to Erie DAWN established policies and procedures.
5. Follow directives as set forth by the Executive Director and/or Director of Client Services & Programs.
6. Meet all established goals and deadlines in a timely manner.
7. Answer and direct incoming phone calls to appropriate staff.
8. Take initiative on routine administrative responsibilities.
9. Maintain accurate, detailed, and timely records (g., case notes, client files, etc.) and precisely complete all required paperwork and reports.
10. Operate miscellaneous office machinery and equipment, including, but not limited to, personal computer and related software (PowerPoint, Excel, Teams, Zoom, MS Word, Outlook), printer, copier, fax machine, scanner, and multi-line phone.
11. Develop on-going knowledge of all agency programs, processes, and functions.
12. Deal effectively, compassionately, and empathetically with difficult and/or emotional situations and people on a consistent basis.
13. Maintain all client, staff, and agency information and records confidentiality.
14. Must be able to lift up to 50 pounds.

ESSENTIAL POSITION FUNCTIONS AND ACCOUNTABILITIES

1. Complete participant screenings and intakes (phone, in-person interview).
2. Collect participant documentation and open new participant electronic and written files.
3. Arrange housing for participants in conjunction with the Case Management team.
4. Assess participants basic needs, obstacles, and goals.
5. Maintain referrals from other community agencies.
6. Work with participants to set goals and support their progress through case management and supportive services.
7. Schedule monthly participant financial budget meetings.
8. Complete weekly phone check-ins with participants and complete all required documentation.
9. Schedule and complete weekly participant home inspections in the transitional housing program.
10. Assist Case Management team with all transitional housing needs and deadlines.
11. Immediately report concerns presented in the transitional housing program to the Director of Client Services & Programs.
12. Maintain a clean workspace and general office areas and perform miscellaneous duties as appropriate to level of position and as assigned by the Executive Director and/or Director of Client Services & Programs.
13. Attend all team and community meetings, and agency events.
14. Complete other duties as assigned by Director of Client Services & Programs and/or Executive Director.