GENERAL RESPONSIBILITIES:
This is a part-time position offering 15-20 hours per week. The Consumer/Family Satisfaction Team (C/FST) member has face to face and telephone contact with consumers of mental health and drug and alcohol services or family members being served in Erie County. Surveys are completed to determine the level of satisfaction with mental health and drug and alcohol services. Team Member is responsible for following the data gathering procedures which are determined by the C/FST Team Leader and the agency’s policy procedure manual. Team member must be able to work well with teammates. Team member must be able to represent the agency in the community professionally. Good judgment must be practiced and exercised while performing the duties of a C/FST member. Team Member must have a working knowledge of all services connected to Consumer Family Satisfaction Team as well as mental health and drug and alcohol services.
SPECIFIC RESPONSIBILITIES AND DUTIES:
MINIMUM REQUIREMENTS:
PHYSICAL DEMANDS:
Physical demands describe herein are representative of those that must be met by staff to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job, the staff is regularly required to stand, sit, talk, and hear (hearing aid permitted). Specific vision abilities required by the job include peripheral and distance vision. Staff is occasionally required to reach with hands and arms and use legs to lift and or move up to 50 pounds.
WORK ENVIRONMENT:
The work environment characteristics described herein are representative of those a
Staff encounters while performing the essential functions of the job. Reasonable
accommodations may be to enable individuals with disabilities to perform these essential
functions. Staff is occasionally exposed to outside weather. Noise level is usually moderate.
MHA IS AN EQUAL OPPORTUNITY EMPLOYER AND PROHIBITS HIRING DISCRIMINATION ON THE BASIS OF RACE, COLOR, RELIGIOUS CREED, DISABILITY, ANCESTRY, NATIONAL ORIGIN, AGE OR SEX. EMPLOYMENT OPPORTUNITIES SHALL BE PROVIDED FOR APPLICANTS WITH DISABILITIES AND REASONABLE ACCOMMODATIONS SHALL BE MADE TO MEET THE PHYSICAL OR MENTAL HEALTH AND DRUG AND ALCOHOL LIMITATIONS OF QUALIFIED APPLICANTS OR EMPLOYEES.
Please send application to:
Mary Sackett, HR Manager
Mental Health Association NW PA
1101 Peach Street
Erie, PA 1501
Email: [email protected] Fax: (814) 459-8833